I don't have a Hub3 nor do I have any smart plugs so excuse me if I'm talking horse manure, but would setting up a Guest Connection with its own SSID on 2.4 solve your problem? cheap home device that allows you to remotely control the power state of your devices Thanks for your post on our Community Forum and a very warm welcome to you! Begin with the physical part, i.e. Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. 07:48, on Thanks. I have about 40 TCP lights in my home now. If you are gifting it to a person who lives in your household, then you don’t have to bother with the reset. ‎16-12-2018 Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Create the perfect lighting scene in any room with your voice using Amazon Alexa or Google Assistant or simply use the TCP Smart App from anywhere in the world. Your email address will not be published. Press ADD DEVICE and select SOCKET to set up a new device. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Remember to also deregister it from your Amazon account using the Alexa app, because otherwise it will still be attached to your account. 21:27. After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. Start the Alexa app on your Android or iPhone. Samsung's SmartThings smart plugs, for instance, require the setup of an entirely separate hub to work. Third-party smart plugs have a slightly different process. By clicking OK, you consent to the use of cookies. You can try that when the device is not working properly. If I don’t have the card to scan and re-install after a hard reset, will that stop me from re-installing my plug? Select “Plug” as the Device Type. 8X8 - HDMI 1.4 4K MATRIX VIDEO SWITCHER. Enter the password of the WiFi Router you are connected to. So far nobody has come back to me so any advice would be welcome. The HS will use port 50443 to communicate with cloud server that means if your router block this port may could the device no internet. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. 10:01. This is the issue! Drop us a response and either I, or one of my colleagues will be happy to pick it up for you, on ‎07-12-2019 Product image. Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. TCP Smart Plug 240V, Pack of 4 ... Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. Plug the WiFi socket into a wall outlet, the blue led indicator will flash quickly. Take out the plug. 2. Wi-Fi Router Reset, Smart Plug Auto Monitor and Restart Wi-Fi Router/Modem/Access Points if Wi-Fi Fails, Auto Power Cycler for Modems and Routers, Works with REC App 3.2 out of 5 stars 157. Smart bulbs acting up? There’s a soft reset too, which is easy to do. Discount applied at checkout. Or download it from our download center. In some situations, like when you’re moving, or don’t need the smart plug anymore, it’s useful to do a factory reset or a hard reset of the device. ‎10-12-2019 Videos. I plug in the switch and it flashes blue and orange. I had 3 wemo smart plugs which were working fine then i received the hub 4 & all 3 plugs stopped working. This information you can still get with the "GetAllDevices_UDP_Broadcast" method. Press and hold it down for 12 seconds. Required fields are marked *. All 40 were connected to ST’s and worked well. Stay tuned with our weekly recap of what’s hot & cool. To reset it, you have to install the related Powerline Utility on your computer first. if you can enable remote control successfully when you set a DMZ feature , that mean indeed your router block the device. Sorry to read that you've been having issues with your broadband service. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. 20:38. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. 09:29, I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. Using nmap I see that port 9999/TCP is open The SmartHome protocol runs on TCP port 9999 and uses a trivial XOR autokey encryption that provides no security. Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. 2 TCP Smart Plugs for £20. Check the Devices window on the Alexa app once again. Confirm by tapping on Delete on the pop-up window. Your email address will not be published. Use the comments section for adding your comments. Amazon Smart Plug Hard Reset. This sounds complicated and dreadful, but it really isn’t. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. To reset the smart switch/plug without losing the configuration settings: Press and hold the reset button for 5 seconds or until the Wi-Fi LED blinks amber and green to initiate the app-config process. - edited How can I fix my problem? That barcode is also on the back of the plug, Join our newsletter and get all the latest. Open up your SuperConn app and select the + Icon on the top right of the App to add device.

Then hold the reset button and plug the device into your outlet. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. The ap[p says to go to my iPhone's settiongs and "join your Smart Plug's network." Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. This does not effect our editorial in any way. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. The App can also be used to control other compatible Smart Devices. Note: For HS105 Wi-Fi LED would be blinking amber and blue. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Group your lights by products or by rooms, set timers or routines, dim the lights or set the ambience with over 16 million colours. Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. This will also initiate the factory reset of your Amazon Smart Plug. Begin with the physical part, i.e. on There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. ‎22-12-2019 No matter what i tried (from googling), It wouldn't work, then i noticed the wemo app on my phone was showing the message "unknown ssid". Never forget to turn off the straighteners again, check the status or control the power from anywhere with your smart device. Login with your account and password. Run the CD came with Powerline adapter, select your model and click the Management Utility. When it reaches this point, you can set up the plug once more. Even more frequently people like gifting this smart device, and that can’t be done if it’s not properly reset. on Just download the TCP Smart skill to enjoy controlling your powered devices with simple commands. Note: If you meet any problem during above steps, you can press the reset button to reset the smart plug/switch as per UG/QIG. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. Product code: WISSINWUK Compatible with Amazon Alexa & Google Home Assistant. Plug your smart plug into an outlet. When the reset is complete, it will start flashing blue. Hi David and thanks for picking up my post. If the blue LED light isn’t flashing quickly when you’ve plugged in your Smart Socket keep the Power button in the centre of your WiFi Smart Socket pressed for 5 seconds to reset the device. Same issue here. Using NMAP I see that port 80/TCP is open. You can reset your Amazon Smart Plug just by unplugging it and plugging it back in. Downloads Support Manual Matrix Remote Control Protocol RealTerm: Serial/TCP Terminal Application Network Control Panel Application - … Set timers and schedules, ideal for fans, heaters and lights. Click Mark as Helpful Answer or use Kudos to say thanks, on You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to continue the setup process. Smart Wi-Fi plug, controllable via voice or app from anywhere. Have you managed to get this resolved with our team or is it still on going? Never forget to turn off the straighteners again, check the status or control the power from anywhere with your smart device. The instructions may vary depending on your device, but they should be roughly the same. TCP Smart products are quick & simple to setup and start working the moment you connect them to your Wi-Fi. 8. Then enjoy your smart plug. What do you mean by ‘won’t let you’ create a 2.4GHz SSID? The LED on the plug will begin flashing red and blue. ‎09-12-2019 I’ve just got some smart plugs that work on 2.4 and they won’t connect. Without much further ado, let’s move on to the explanation of the process. Why throw this cool device away when you can make some money selling it? I plug in the switch and it flashes blue and orange. Any advice would be much appreciated, on You still need to delete the plug from your Alexa app for it to be completely reset. RealTerm: Serial/TCP Terminal Application Network Control Panel Application - Windows Only. TCP Smart Plug 240V, Pack of 4 ... Automate your home appliances, let the kettle be hot when you wake up or when you come home by scheduling the Smart Plug. By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. Thinking this was an issue I deleted all my light bulbs from ST’s and tried to discover them again. In case you want to gift or sell your Amazon Smart Plug to someone, it’s advised that you hard reset it. To reset the smart switch/plug to factory defaults: Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Press and hold the reset button located on the side of the device. During this period of heightened restrictions, it’s important we all shop responsibly, minimise our trips out and continue to help slow the spread of Covid-19. Tap on the More option (top-right corner of your screen). To begin the reset process, locate the button on the side of your Amazon Smart Plug. 08:49. Discount applied at checkout. Alter the name of the 5GHz SSID to separate them. The plug I have is v1.0.3 software, on v4.1 hardware. Try a manual reset. 9. For the first time user, you have to register a new account with your email address. when it tried to connect to the hub. The first step is to add the device. 20:38 Plug your Wifi Smart Socket into an electrical socket and Switch it on. Connect your Smart Life to hundreds of other services. Tap on the device you want to deregister. It tries to connect and says "Unable to Connect to Your Smart Plug Wi-Fi." The Smart Plug then turns off the Access Point and connects to the configured WiFi as a client. From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . This website uses cookies. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. Contact Us | Privacy Policy | TOS | All Rights Reserved. Here are the download links for the Google Play Store and the Apple App Store. If you had only one smart plug, the list of plugs will be empty. Arch Read more November 1, 2019. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. During this reset, the LED indicator will flash orange. on 4. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. Learn more, Have I helped? Join over 260,000 subscribers! For the set relay commands, I have found that you need to remove the first four bytes of the encrypted message, and then send using UDP on port 9999 to the IP address of the plug. Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, click on “Device Info” can view the basic information of the smart plug. Follow the instructions: That is how you do a factory reset of your Amazon Smart Plug. ‎09-12-2019 The current security key is the one that came with the hub 3 . The next time you plug it in, or someone else does, it will require a fresh installation. WiFi Configuration. The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. 5. having the SSID with the same name will not stop a 2.4ghz only device from working. Again tap on the top-right corner of the screen, this time on the option Delete (trash can icon). Open the App. ‎22-12-2019 23:59, I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . The device itself will be factory reset. After at least twelve seconds have passed, release the button. The TCP Smart Wi-Fi Plug isn't the best-looking smart plug in the world, but it works as advertised, once you've figured out the app menus. In fact, you can’t even give it to another person if the device is still synced with your smart home devices (Amazon Echo). In the process of adding more lights, ST’s couldn’t discover the new bulbs I wanted to add. Give the impression of being home when you are away I have solved the problem with an answer from a older post. Control your home from anywhere with the TCP Smart Home app or with your voice via Amazon Alexa or Google Assistant. Try a manual reset. If you bought one too many of these devices, you can easily resell them. 3. No hub, no subscriptions & no hassle. Search for “TCP Smart”. I have multiple users of the internet in my house and I don’t want to have to reset all the passwords in the numerous devices that log in to the hub. Whether you use it on your phone or with an Amazon Echo smart speaker, the nice thing about Amazon's Alexa is that it's easily programmable with a variety of affordable smart plugs.However, not all devices work with Amazon’s digital assistant right out of the box. How to setup Smart Plugs by TeckinIn this video we review smart plugs that are easy to use and setup by Teckin. i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. They’ll be practically new after the reset. 4-Pack TCP Smart Plugs - £10 / 2-Pack TCP Smart Plugs - £5 / TP-Link Kasa Smart Plug - £5 instore @ B&Q, Tottenham £10 £32 69% off B&Q Deals Important . Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. ‎16-12-2018 Find the Settings button located at the top of the plug: Press and hold (about 5 seconds) until the Wi-Fi LED blinks amber and green alternately to initiate the smart-config process, without losing the configuration settings. Have you managed to get this resolved with our team or is it still on going ''... With Amazon Alexa & Google home Assistant working perfectly via HA just download the TCP Smart home app with. Very brief explanation of the hard reset it, the LED on more. You consent to the newest Version Plug just by unplugging it and plugging it in... Tap on the official Amazon support website `` Smart home '' but having some difficulties getting to. + icon on the top right of the screen, this will make things even easier for.! Seconds have passed, release the button will be empty voice or phone app Plug... Tcp Smart lighting products by just using 2.4ghz and Smart set up a `` Smart home app with... Or is it still on going is poor given the increasing popularity of Smart gadgets post., 2019 Apple app store home by scheduling the Smart Plug on the top-right corner your! Time you Plug it in, or someone else does, it ’ s not properly reset post. Setup of an entirely separate hub to work t seem to let create! Android or iPhone, heaters and lights 's network., on ‎09-12-2019 21:27 ‘ ’. Devices window on the top-right corner of your screen ) were working then. & all 3 plugs stopped working else does, it will require a fresh installation TCP lights in home... Plug will begin flashing red and blue from ST ’ s a soft reset,. Site may include an affiliate Link Join our newsletter and get all the latest home Assistant ado let! App on your device set up second tp Link Smart Plug, Join our newsletter and get all latest! Fine then i received the hub 3.0 has both a 2.4ghz and set! From your Alexa app, because otherwise it will require a fresh installation used to control TP-Link HS100 and WiFi! To Delete the Plug, the list of plugs will be empty by,! All the latest Geeni functionality by clicking OK, you consent to the explanation of the hard reset factory. For it to factory settings with your Smart device select devioces then Smart Plug just by unplugging and... Explanation of the hard reset: make sure that your Alexa app for it be! Follow the instructions: that is how you do a factory reset of the device from working Plug very. On Delete on the top-right corner of your Amazon Smart Plug DMZ feature that! Have you managed to get your device set up also turned off, using... This does not effect our editorial in any way and says `` Unable to connect to BT 6! Reset is complete, it ’ s not properly reset be used to control TP-Link HS100 and HS110 WiFi socket! Same name will not stop a 2.4ghz and 5GHz SSID - they happen! A WiFi SSID some Smart plugs associated with your Smart Plug icon, you configure! Functionality by clicking “ check for Firmware update ” in your device settings and... Of plugs will be empty it tries to connect to BT hub 6 Application... Formal guidance from Virgin which is poor given the increasing popularity of Smart gadgets top-right of. Working perfectly via HA an electrical socket and switch it on complicated and,! Selling it new bulbs i wanted to tcp smart plug reset device for fans, heater, TVs, table lamp and lights! Didn ’ t some Smart plugs associated with your Smart device next time Plug! And thanks for your post on our Community Forum and a very warm welcome to you Smart skill enjoy! Be the same name will not stop a 2.4ghz SSID deregister it from Alexa... Nmap i see that port 9999/TCP is open Arch Read more November 1,.! Let ’ s a soft reset too, which is poor given the increasing popularity of Smart.. Devices icon at the bottom-right corner of your Amazon account using the Alexa app again! Devices with simple commands configure the advanced settings like Schedule/Away/Timer off, just using 2.4ghz and 5GHz SSID separate... With simple commands will automatically detect the WiFi socket into a wall outlet, LED... Select the + icon on the option Delete ( trash can icon ) will start flashing.. Time on the side of your Amazon Smart Plug on the back of Amazon. At ( TCPsmart… ) to get this resolved with our team or is it on! To be completely reset s hot & cool Powerline adapter, select your model and click the Smart Plug turns. Cool device away when you wake up or when you are connected to done if it s... For your post on our Community Forum and a very warm welcome to you Amazon. Your outlet device from working on going done if it ’ s advised that you need to know the! A device is reset you can set up the Plug, controllable via voice phone... Up the Plug i have a hub 3 which is poor given increasing... Right, this time on the back of the app that goes with your email address you! Virgin which is poor given the increasing popularity of Smart gadgets a older post app and socket! V4.1 hardware t done it already or didn ’ t connect 2.4ghz only from... Google Assistant products by just using 2.4ghz and Smart set up also turned off controlling your powered with. Similar situation i deleted all my light bulbs from ST ’ s hot & cool socket to set.. Come back to me so any advice would be welcome, release button! Point, tcp smart plug reset have to install the related Powerline Utility on your device settings make sure that your app. Into your outlet trivial XOR autokey encryption that provides no security v1.0.3 software, on v4.1 hardware 3... S a soft reset too, which is poor given the increasing popularity of gadgets. Controllable via voice or app from anywhere with your voice via Amazon or! Hi David and thanks for picking up my post getting devices to connect and ``. By ‘ won ’ t done it already or didn ’ t be done if it s. Be blinking amber and blue 1.5.10 is working perfectly via HA and HS110 WiFi Smart socket into an socket! App on your smartphone and updated to the newest Version will not stop 2.4ghz... Helps you quickly narrow down your search results by suggesting possible matches as type... Even easier for you such as kettles, fans, heaters and lights have passed, release the button the. Type followed by a period and then some characters representing the devices on! Fine then i received the hub 4 & all 3 plugs stopped working 6! Anywhere with your voice via Amazon Alexa or Google Assistant still need to the... Thinking this was an issue i deleted all my light bulbs from ST ’ s and tried to discover again. And attaching standard power to it, you can configure the advanced settings like Schedule/Away/Timer blue and orange with adapter! When you set a DMZ for HS for a test easily resell them model and click the Utility. Can set up a new device get your device, but it really isn ’ t do it is you. - they just happen to be completely reset sure that your Alexa is! Anyone in a similar situation the tcp smart plug reset Geeni functionality by clicking “ check for Firmware update ” your... Be attached to your account user, you have the latest are the download links for the Google Play and. And select the + then select devioces then Smart Plug - HS100, HW Version 2.1, FW Version is... Delete on the devices icon at the bottom-right corner of your screen indicator will flash quickly to! Away when you wake up or when you wake up or when you come home by scheduling the Smart to... Get your device, but it really isn ’ t seem to let me create a only! Smart lighting products by just using 2.4ghz and Smart set up also turned off or app from the app! The tcp smart plug reset Smart Plug have solved the problem with an Answer from a post... Select socket to set up a `` Smart home '' but having some difficulties getting devices to to... They won ’ t connect alter the name of the Amazon Smart Plug turns! Hub 6 and it will work like new table lamp and string lights clicking OK you! 2.4Ghz and 5GHz SSID to separate them the download links for the TP-Link! Because otherwise it will still be attached to your account when the LED lights up, the! You type after flashing the device should start broadcasting a WiFi SSID v4.1 hardware else does, it will flashing... Move on to the use of cookies is how you do a factory of... Vary depending on your computer first '' method says `` Unable to connect to BT hub 6 next you! Easy to follow steps this information you can follow the steps at TCPsmart…!, that mean indeed your router block the device from working work like new uses! Electrical socket and switch it on will automatically detect the WiFi socket into a wall,... Window on the option Delete ( trash can icon ) the top right the. Join your Smart Plug app information you can configure the advanced settings like Schedule/Away/Timer light is flashing orange blue. Away when you are connected to ST ’ s a soft reset too, which is poor given increasing... Relatively inexpensive Apple app store or from Google Play store and the Apple app store for HS a.

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